Verizon
LTE Home Router Setup Experience
Company / Verizon
Status / Launched
Year / 2020
Project Objective
To create an easy to follow companion app experience to help customers setup Verizon’s new LTE Router.
Final Design
The final design provided a clean, straightforward way for customers to quickly setup the device.
Key customer tasks included (1) choosing a good location for the device, (2) confirming a good signal, and (3) managing device settings.
Design Process & Role
I worked closely with key stakeholders to define high-level experience maps, user flows, and critical error/recovery paths to ensure customer success.
Additionally, I facilitated sketching sessions, created architecture documentation, produced high-fidelity prototypes, and oversaw implementation.
Early Stage Design & Process Artifacts
High-level customer journey map
Packaging and inbox collateral samples
High-level 'Setup Experience' user flow
Whiteboard ideation for setup process.
Alternative 'Antenna Setup' connections.
Detailed 'Setup Experience' user flow
'Unhappy Path' user flow detail
App information architecture detail
Vendor pre-trial hardware, testing LED brightness
Medium fidelity screen flow work session
Prototyping, Testing, Implementation
I created high-fidelity working prototypes which were used during testing sessions.
As our launch date approached, I worked closely with Engineering to ensure seamless implementation of our design system components and screen designs on our production builds.
Figma prototype mode detail
Figma presentation detail
Figma animation sequence
Additional Screen Samples
